Help / FAQs

What are the advantages of buying an experience through Red Letter Days?

Our range includes hundreds of hand-picked experiences, gifts and lifestyle options which means that Red Letter Days is all you need to help you find the perfect unforgettable gift for anyone and for any occasion.

Even if you don't get it exactly right, our vouchers are fully flexible and we give you more time than anyone else to book and take part so your recipient can easily choose their ideal alternative. Our beautifully presented gift packs can be personalised with your own special message and include free Personal Accident Insurance for your peace of mind. And if you've left it a little late, don't worry as our range of packaging and delivery options allow you to send or receive instant vouchers by email, by next working day courier or first class post if you prefer.

After 25 years at the forefront of both the gift experiences and the corporate incentives markets, we pride ourselves on offering amazing experiences and lifestyle options at the best possible venues UK-wide. Our unrivalled commitment to customer service means that booking a suitable date couldn't be easier, whether online through our secure website or by speaking to one of our friendly and knowledgeable Customer Experience Centre consultants.

How do I find the experience I'm looking for?

There are several ways to search for experiences. You can browse through our experience categories, or list of occasions, or use our keyword Search function from the Home Page. Alternatively, you can call our expert team of consultants on 0845 640 8000 for friendly, specialist advice. Our Customer Experience Centre opening hours are Mon-Thurs 9am-5.30pm, Fri 9am-5pm, excluding Bank Holidays.

If you still can't decide, then we have three types of Gift Vouchers available. Our Gift Cards let your recipient choose from a range of different experiences and tangible gifts. There are 13 different price points available from £20 to £1000. If you'd rather your recipient not know how much you've spent, try one of our colour-coded Flexible Experience Packs or one of our tailored 'Perfect for...' Gift Voucher range.

 If you are looking to buy an experience to take part on a certain date, contact our Customer Experience Centre to check availability.

What exactly is included with the experience gift pack?

Here's what's included in our beautifully presented gift pack. Envelope and eVoucher packaging options are also available.

What are the packaging and delivery options?

We offer a choice of packaging and delivery methods.

Packaging Types

  1. Gift Pack - £3.95
    Personalised gift pack sent in our signature red box, in plain outer packaging.
  2. Envelope - Free of Charge
    Personalised gift pack sent in our branded red envelope, in plain outer packaging.
  3. eVoucher - Free of Charge
    Personalised gift pack sent to the email address of your choice.

Delivery

We charge £1.99 delivery for up to three gift packs or envelopes sent to the same UK address. Packs ordered before 4pm on weekdays will be sent by Royal Mail First Class post the same day. If a pack is required and your order is urgent, you can also request a temporary eVoucher to be emailed free of charge. Alternatively, you can choose our courier service or collect from our North London Head Office.

UK mainland delivery of tangible gifts such as wines, hampers, chocolates and electronics is included in the price. Expected delivery times and restrictions may vary and will be indicated in the specific Gift pages of our website. As these products are delivered direct by our suppliers, collection from our offices and use of our standard courier service is not available.

All experiences and gifts can be sent to you, directly to the recipient, or to another address at your request. If you haven’t received within a reasonable timeframe and you believe your pack has gone astray in the post, contact us and we can provide a duplicate, or eVoucher, free of charge. Whilst we will do our utmost to ensure that your gift is received on time, in circumstances beyond our control such as postal strikes, extreme weather conditions or other force majeure we are unable to be held liable for the delay.

Can I specify exactly when the pack is delivered?

Although we can't pre-allocate exact standard First Class delivery dates, if you need the gift pack delivered urgently, you can use our next working day courier service. Click here for full details. Alternatively, you can have instant eVouchers sent via email.

I need a last minute gift but I'm worried it won't be delivered in time!

If you don't need a full pack sent out, select an instant eVoucher to be sent to the email address of your choice, free of charge. Simply order online any time of day or night, enter the email address you want it sent to or just ask if you're phoning through your order. These can be booked for dates as soon as they are received.

If you do need a full Gift Pack or Envelope pack, you can also send a free Temporary eVoucher when you buy online just to say the experience is on its way. The full gift pack and experience details will still be sent out to the delivery address specified. Bookings for dates can then be made once your recipient has both their Voucher Ref and Security Code.

Your recipient will be able to view the experience details (except price!) by clicking on the link to our website.

Alternatively, you can order voucher packs to collect personally from our North London office during standard opening hours. Call us in advance on 0845 640 8000 to check availability and to place your Collection order.

Can I personalise the gift pack with a message?

Yes, we can pre-print a special personalised message inside any gift pack or eVoucher. If you prefer, it can left blank for you to fill in by hand.

Do I have to choose a specific date for the experience when I buy?

No, our gift packs can be left "open-dated", so that your recipient can choose a date to take part in their experience themselves and make their booking before their expiry date. If you order yourself an eVoucher, dates can be booked or requested as soon as you register it to your Red Letter Days web account.

If you'd prefer to book the date of the experience when placing your order, contact our Customer Experience Centre. Please note that all dates are subject to availability.

Is Personal Accident Insurance included?

Yes, for your peace of mind, all UK based experiences include free Personal Accident Insurance applicable for participants aged up to 79 years. Click here to view the full terms and conditions of our cover.

Are there any restrictions (e.g. age, weight or height) that I need to consider before buying?

Certain experiences, gifts or lifestyle options are subject to minimum or maximum requirements specified by our suppliers for your own safety; e.g. age, health, height or weight. Full details are included with all product information and we will notify you of any such restrictions when you submit your booking request. Once a booking is confirmed, it may not be possible to cancel if these requirements cannot be met, so please check carefully.

Do you have any Last Minute Deals on any of your experiences?

We often have Last Minute Deals for certain experiences, dates and times at special prices that you can buy at short notice. Please Click here for details.

How can I contact Red Letter Days?

If you have any questions or comments about our vouchers, experiences, services, website, availability or anything else, please contact us. Your feedback is crucial to ensuring we continue to deliver our commitment to providing the best possible customer experience. Click here for contact details, or if you are a representing a company please click here to contact our Corporate Team.

Where can I buy Red Letter Days experiences?

There are three easy ways to purchase experiences:

  1. Here on our website
  2. By calling our Customer Experience Centre on 0845 640 8000
  3. By writing to us at Red Letter Days Ltd., Freepost, 77 Muswell Hill, London N10 3PJ including appropriate payment for the experience you are purchasing and full contact details.

What payment types do you accept?

We accept the following payment types:

  1. Debit or credit card. We accept all major debit and credit cards (except Diners).
    Credit Card Logos
  2. Post Office One4all Gift Cards and Christmas Club Cards
    Post Office One4all Gift Cards and Christmas Club Cards
  3. Compliments Card (online only)
  4. PayPal (online only)
  5. Experience Credit (restrictions may apply)
  6. Cheque or postal order. Make your cheque or postal order payable to "Red Letter Days Ltd." and send to Red Letter Days Ltd., Freepost, 77 Muswell Hill, London, N10 3PJ with the appropriate payment and full contact details. Please note we cannot reserve dates or dispatch your pack until full payment has been received.
  7. Vouchers. We also accept the following vouchers as full or part payment:
    • Capital Bonds
    • Leisure Vouchers
    • Thomas Cook Worldwide Vouchers

We recommend that you send cheques, postal orders or vouchers by recorded delivery.

I've been awarded some Red Letter Days Points by my company. How do I redeem these?

To redeem your Points, simply click here to log-in to your account with your registered email address and password. You'll be able to view your Points balance, update your contact details, browse our huge range of experiences and gifts and place your order online using your Points as payment. Alternatively, you can contact our Customer Experience Centre on 0870 0777 810.

How is any personal data obtained from me used by Red Letter Days?

Please click here for full details about how personal data is used.


Not answered your question? View our full Terms and Conditions, or contact us at enquiries@redletterdays.co.uk. Alternatively, call our Customer Experience Centre on 0845 640 8000 between Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm (excluding bank holidays).