By providing your voucher reference and security code, you can update your contact details with us and find out the latest information on your choice of experience, including available locations and dates. Once you've made your booking, a confirmation letter will be sent to you that includes directions to the venue and other essential information about the experience, and we ask that you check this carefully on receipt. Bring the letter with you on the day and enjoy your experience!

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You can find the latest information on dates here on our website or by calling us on 0845 640 8000. Whilst subject to availability, we will do our best to secure your preferred choice of date. To help us, please book as early as possible and in any event, at least 28 days in advance and further for peak dates such as weekends or holiday periods. Bookings are not confirmed until you receive confirmation in writing from us. For some experiences we may ask you to return the original voucher to us before we can confirm your booking. You should not make any arrangements in connection with the experience until you have received your booking confirmation.

The date you choose can be any available date up to the end of the calendar year following the year of original voucher purchase. For example, vouchers purchased in 2008 can be booked for dates up to the end of December 2009, but you must secure your booking before the expiry date printed on your voucher.

If there are no suitable dates available for a particular venue, you can select an alternative, try again at a later date (but before your voucher expiry) or if you prefer, call us to be added to our priority waiting list. Once on this list, we will contact you as soon as further dates become available.

Unfortunately this isn't possible; all bookings must be made via Red Letter Days. This ensures that your booking is made with an authorised Red Letter Days experience supplier and that your booking is confirmed in writing in advance between Red Letter Days and its experience suppliers.

Yes, before booking a date, you can swap your experience for another, free of charge, provided it is still valid.

When booking, you can use your voucher to select an alternative experience or gift for the same value or just below. If you choose one that's lower in price, the difference will be held for you as credit to use by a fixed date.

If you'd like to exchange for something else that's higher in price, you'll just need to pay the difference. Call us on 0845 640 8000 to upgrade your voucher, or to use it to select more than one experience.

Yes, if you have more than one voucher or Experience Cheque and want to add their value together to purchase another experience this is possible - as long as all your vouchers are valid. Speak to one of our agents on 0845 640 8000 who will be able to do this for you.

Yes, talk to one of our Customer Experience Centre agents on 0845 640 8000 to discuss this. Alternatively, you can buy additional gift packs online for friends, family, colleagues or loved ones and book your dates together.

Yes, if it is still valid and was purchased directly from us. We can cancel the original voucher and issue you with a duplicate, which costs £10 plus £2.95 postage and packaging. Speak to one of our agents on 0845 640 8000 who will be able to do this for you. However, this isn't possible if you have lost a voucher that was not purchased via our website or call centre and hasn't yet been registered with your details.

Yes, you can. We will require identification from the original recipient as a matter of security. Please call us on 0845 640 8000 for full details.

Some Red Letter Days experiences are dependent on the weather. We will advise you if you need to call the venue to check the weather before setting out. If applicable, the weather check telephone number will be included in your booking confirmation details. If your experience is cancelled due to weather conditions you will be able to re-book.

No. The expiry date is the date by which you must secure a booking with Red Letter Days. The actual participation date can be any available date up until the end of the year following the year of original voucher purchase. For example, vouchers purchased in 2008 can be booked for any available date up to the end of December 2009, but you must secure the original booking with us before the expiry date printed on your voucher.

If your voucher is coming up to its expiry date, but you're having trouble booking a suitable date, contact us and we'll be happy to help.

If you choose to book or exchange to an experience of a lesser value than your original voucher, the price difference will remain on your Red Letter Days account as credit. This can be used toward the purchase of any further Red Letter Days experiences. Although non-refundable, this credit will be available to use right up until the end of the year following the year of original voucher purchase. For example, any credit remaining from vouchers purchased in 2007 will be available to use until 31 December 2008. Contact our Customer Experience Centre if you wish to place an order using any remaining credit before this date.

This usually depends on how much notice you are giving. Re-schedules or cancellations for most experiences can usually be made free of charge if your booking is more than 28 days away from the date you notify us. Please call us if this is the case, giving as much notice as possible, and we'll be happy to help.

If you need to cancel within this period, your booking may be protected by our free Participant Cancellation Guarantee. Click here for more details.

If your particular circumstances are not covered by our Guarantee, and you definitely can't attend, you may still be able to pass your space onto someone else that you are sure meets the same experience restrictions e.g. age, size, health, can show their driving licence etc. Please contact us as soon as possible if you need to arrange a change of participant name.

We are happy to make refunds on unbooked vouchers bought direct from Red Letter Days within 14 days of purchase. Where dates have already been booked, refunds within 14 days are subject to our Cancellation policy (see the FAQ immediately above). Refunds are always made to the person who purchased the experience, and if originally purchased by credit or debit card, the refund will be credited to the same card. If the voucher or Gift Card was purchased direct from our concessions in Bluewater, Lakeside or Brent Cross Shopping Centres, receipts must also be produced as proof of purchase. Red Letter Days Gift Experience Cards purchased from other retail outlets are non-refundable.

Most experiences can be exchanged for other booking options via our website, however should you wish to upgrade a voucher or make a refund request, please contact us directly on 0845 640 8000.

If your voucher has been purchased through one of our Corporate Points Schemes, any refunds issued will be in the form of credit to use on future Red Letter Days purchases.

Tangible gift orders can be cancelled within 7 working days of receipt of the goods, and a refund paid, provided we have been notified in advance and the goods have been returned intact to the address we specify in their original, unused condition. In the event of non-delivery, despatch error, shortage or if damaged goods are received, please notify us as quickly as possible.