Being a good employer is a key part of running a successful business. If your people are enthusiastic about working for you, it's not only good for them, customers benefit too. We say it all the time, but the old adage continues to hold true: happy employees = happy customers.
It may sound quite grand but you have to capture the hearts and minds of employees and find out what inspires them to go that extra mile and commit to long and loyal service, as ultimately it’s about creating an environment where their work becomes more enjoyable, productive and profitable.
Don’t your employees deserve to be rewarded for their dedication, hard-work and loyalty?
The AA is one of the leading automobile companies providing car insurance, breakdown cover, driving lessons and other motoring services to individuals across the UK. The AA required an employee incentive scheme which rewarded staff for full attendance each month. Specifically, the AA wanted to incentivise their outbound call centre staff and say ‘thank you’ for their dedication.
We worked with the client to deliver an innovative points scheme. Through the points scheme, employees were awarded ACT points which could be redeemed towards Experiences, Gifts or Lifestyle Vouchers. With Lifestyle, employees were able to select from a fantastic selection of leisure activities, including short breaks, great nights out at restaurants, fashion, healthy & beauty and much more. And that’s not all! Our creative team developed bespoke marketing materials to promote the incentive programme to the call centre staff.
The client has found the programme to be successful in encouraging staff and rewarding certain behaviours. In fact, our Lifestyle Vouchers have proven to be a huge hit with all the employees! So far, so good!
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