Swap your experience for another, keep the change as credit or (if it's more expensive), top it up.
Weekday orders received by 4pm are dispatched the same day. Choose from Royal Mail 1st Class post, our guaranteed next working day courier service or an instant eVoucher for those last minute gifts.
We were the very first gift experience company, having pioneered the entire concept back in 1989. As you can imagine, having created so many satisfied customers, we know a thing or two about making memories.
All our vouchers are valid for at least 12 months. Additionally we let you book most vouchers for a date beyond the expiry.
Order a Gift Pack and your Red Letter Days experience will arrive in our beautifully presented signature red gift box, personalised with your own message if required. It'll be sent to the address of your choice in plain packaging so as not to ruin any surprise.
Our range includes hundreds of hand-picked experiences and gift options which means that Red Letter Days is all you need to help you find the perfect unforgettable gift for anyone and for any occasion.
Even if you don't get it exactly right, our vouchers are fully exchangeable and we give you more time than anyone else to book and take part so your recipient can easily choose their ideal alternative. Our beautifully presented gift packs can be personalised with your own special message and include free Personal Accident Insurance for your peace of mind. And if you've left it a little late, don't worry as our range of packaging and delivery options allow you to send or receive instant vouchers by email, by next working day courier or first class post if you prefer.
After 28 years at the forefront of both the gift experiences and the corporate incentives markets, we pride ourselves on offering amazing experiences at the best possible venues UK-wide. Our unrivalled commitment to customer service means that booking a suitable date couldn't be easier, whether online through our secure website or by speaking to one of our friendly and knowledgeable Customer Service Team consultants.
There are several ways to search for experiences. You can browse through our experience categories, or list of occasions, or perhaps use our keyword search or Gift Finder. Alternatively, you can call our expert team of consultants on 0345 640 8000 for friendly, specialist advice. Our Customer Service Team opening hours are Mon-Thurs 9am-5.30pm, Fri 9am-5pm, excluding Bank Holidays.
If you still can't decide, then we have three types of Gift Vouchers available. Our Gift Cards let your recipient choose from a range of different experiences and tangible gifts. There are 13 different price points available from £20 to £1000. If you'd rather your recipient not know how much you've spent, try one of our colour-coded Flexible Experience Packs or one of our tailored 'Perfect for...' Gift Voucher range.
If you are looking to buy an experience to take part on a certain date, contact our Customer Service Team to check availability.
We offer a choice of packaging and delivery methods.
We charge £1.99 delivery for up to three gift packs or envelopes sent to the same UK address. Packs ordered before 4pm on weekdays will be sent by Royal Mail First Class post the same day. If a pack is required and your order is urgent, you can also request a temporary eVoucher to be emailed free of charge. Alternatively, you can choose our courier service or collect from our North London Head Office.
UK mainland delivery of tangible gifts such as wines, chocolates and subscriptions is included in the price. Expected delivery times and restrictions may vary and will be indicated in the specific Other Gifts pages of our website. As these products are delivered direct by our suppliers, collection from our offices and use of our standard courier service is not available.
All experiences and gifts can be sent to you, directly to the recipient, or to another address at your request. If you haven’t received within a reasonable timeframe and you believe your pack has gone astray in the post, contact us and we can provide a duplicate, or eVoucher, free of charge. Whilst we will do our utmost to ensure that your gift is received on time, in circumstances beyond our control such as postal strikes, extreme weather conditions or other force majeure we are unable to be held liable for the delay.
Although we can't pre-allocate exact standard First Class delivery dates (Royal Mail quote 1-5 working days), if you need the gift pack delivered urgently, you can use our next working day courier service. Click here for full details. Alternatively, you can have instant eVouchers sent via email.
If you don't need a full pack sent out, select an instant eVoucher to be sent to the email address of your choice, free of charge. Simply order online any time of day or night, enter the email address you want it sent to or just ask if you're phoning through your order. These can be booked for dates as soon as they are received.
If you do need a full Gift Pack or Envelope pack, you can also send a free Temporary eVoucher when you buy online just to say the experience is on its way. The full gift pack and experience details will still be sent out to the delivery address specified. Bookings for dates can then be made once your recipient has both their Voucher Ref and Security Code.
Your recipient will be able to view the experience details (except price!) by clicking on the link to our website.
Alternatively, you can order voucher packs to collect personally from our North London office during standard opening hours. Call us in advance on 0345 640 8000 to check availability and to place your Collection order.
Yes, we can pre-print a special personalised message inside any gift pack or eVoucher. If you prefer, it can left blank for you to fill in by hand.
No, our gift expperiences can be left "open-dated", so that your recipient can choose a date to take part in their experience themselves and make their booking before their expiry date.
To redeem, gift recipients first need to register their voucher with Red Letter Days which enables them to proceed to book when they are ready to.
If you order yourself an eVoucher, dates can be booked or requested as soon as you register it to your own Red Letter Days web account.
If you'd prefer to book the date of the experience at the same time as placing your order, contact our Customer Service Team.. Please note that all dates are subject to availability.
Yes, for your peace of mind, all UK based experiences include free Personal Accident Insurance applicable for participants aged up to 79 years. Click here to view the full terms and conditions of our cover.
Certain experiences, gifts or lifestyle options are subject to minimum or maximum requirements specified by our suppliers for your own safety; e.g. age, health, height or weight. Full details are included with all product information and we will notify you of any such restrictions when you submit your booking request. Once a booking is confirmed, it may not be possible to cancel if these requirements cannot be met, so please check carefully.
We often have Last Minute Deals for certain experiences, dates and times at special prices that you can buy at short notice. Please Click here for details.
If you have any questions or comments about our vouchers, experiences, services, website, availability or anything else, please contact us. Your feedback is crucial to ensuring we continue to deliver our commitment to providing the best possible customer experience. Click here for contact details, or if you are a representing a company please click here to contact our Corporate Team.
There are three easy ways to purchase experiences:
We accept the following payment types:
We recommend that you send cheques, postal orders or vouchers by recorded delivery.
All Red Letter Days Points schemes accessed via our site are now closed. Please contact your Scheme Administrator for further information.
Please click here for full details about how personal data is used.
If you've been given a Red Letter Days voucher as a gift, or bought one for yourself, the first step to redeem it is to register it with Red Letter Days using the Voucher Reference and Security Code. This allows you to update your contact details with us and find out the latest information on your choice of experience, including available locations and availability guidelines.
When you're ready to book, you can access a Booking Information Letter which includes any steps you must follow to make your request direct with the venue. Once your booking date is confirmed, you may be required to bring the Booking Information Letter with you on the day.
Click here to login and regsiter your voucher online.
No, unless otherwise stated in the terms of a specific Time Limited Experience. The expiry date is generally the date by which you must secure a booking with Red Letter Days. The actual participation date for the experience can be later than this.
Where an experience is sold as a Time Limited Experience, this means that the participation date must be both booked and taken by the Time Limited Experience Date. This date is clearly stated both at the time of purchase and on the voucher itself. If a Time Limited Experience has not been booked and taken by the Time Limited Experience Date shown, it will cease to be valid. However, an alternative experience can still be booked up until the expiry date of the voucher.
If your voucher is coming up to its expiry date, but you're having trouble booking a suitable date, contact us and we'll be happy to help.
The latest availability guidelines for an experience can be find when registering your voucher via our website and following the booking instructions. Unless the terms of a Time Limited Experience say otherwise, the date you choose to particapte in your experience can be later than your voucher expiry date.
Time Limited Experiences can only be booked and taken before the Time Limited Experience Date shown on the voucher.
We advise that you book as early as possible, especially if running dates are seasonal or limited, or if you require peak dates such as weekends or holiday periods. You should not make any other arrangements in connection with your booking until it has been confirmed.
Yes, before booking a date you can swap your experience for another, free of charge, provided it is still valid.
When booking, you can use most vouchers to select an alternative venue, experience or gift. If you choose one that's lower in price than the value of your original voucher at time of purchase, the difference will be held for you as Experience Credit. This credit has can be used until the expiry date of the original voucher.
If you'd like to upgrade to a more expensive experience or book additional participants so you can bring someone else along to take part with you on the day, you can do this during the booking process and just pay the difference.
If you want to split your voucher and choose more than one experience of a lesser value, book your first experience and you will receive Experience Credit for the remaining balance. You can then shop for your other experiences and use your Experience Credit towards payment at the checkout.
Yes, for most experiences you can exchange or upgrade to any other experience or buy additional vouchers (at a discounted price) when you browse and book your voucher online. Simply register your voucher and follow the booking instructions. You will just need to pay the difference at the end of the process.
Yes, if you have more than one Experience voucher or Experience Cheque and want to add their value together to purchase another experience this is possible - as long as all your vouchers are valid. Register your vouchers online and call us on 0345 640 8000 to process the exchange.
To book your voucher, you must first register it with Red Letter Days. Once registered, you are able to check experience details, confirm your choice of venue with us and then follow any further booking instructions.
Following this procedure ensures that your booking is made with an authorised Red Letter Days experience supplier and is processed in the correct manner.
Yes, if it is still valid and was purchased directly from us. We can cancel the original voucher and issue you with a duplicate gift pack, which costs £10 plus £3.95 packaging, or packaged as an Envelope or eVoucher if you prefer. Speak to one of our agents on 0345 640 8000 who will be able to do this for you. However, this isn't possible if you have lost a voucher that was not purchased via our website or call centre and hasn't yet been registered with your details.
If you choose to book or exchange an Experience voucher to an experience of a lesser value than your original voucher, the price difference will remain on your Red Letter Days account as Experience Credit. If you Bank your voucher, or cancel a booking online, its value at time of purchase will also be added to your Red Letter Days account as credit. This credit can be used toward the purchase of any further Red Letter Days experiences or gifts.
Although non-refundable, credit can be used until at least the original voucher expiry date. Whenever credit is created, we will advise you how long it is valid for.
If you have registered a Lifestyle voucher to your account, its value will be converted to Lifestyle Balance to redeem against our wide range or lifestyle and leisure options. This balance has the same validity as the original Lifestyle voucher, i.e. two years from date of purchase.
Some Red Letter Days experiences are dependent on the weather. Your Booking Information Letter will advise if you need to call the venue to confirm the experience is going ahead well before you set out.
If you have any other concerns about whether a booked experience will be going ahead, we strongly recommend that you contact the venue on the day before you depart to check.
Yes, you can. We will require identification from the original recipient as a matter of security. Please call us on 0345 640 8000 for full details.
Please Click here to find out about more about Red Letter Days.
Peter Jones and Theo Pathitis have been the joint owners of Red Letter Days Ltd since August 2005. Bill Alexander was appointed to the position of Managing Director in May 2006 and continues to oversee the day to day running of the business as our CEO.
The name of our company, Red Letter Days, was inspired from a medieval custom; the important days were written in red in the church calendars. A Red Letter Day can therefore refer to any date of special or personal significance.
Click here to take you to our Company Updates and media information section.
Yes. Please click here and follow the directions onscreen to find out more about the opportunity of becoming part of the Red Letter Days Affiliate Scheme.
Our Development Team are always on the look out for exciting, new and innovative customer experiences. If you have any suggestions please send an email to email@example.com
Please email our Marketing and Communications dept at firstname.lastname@example.org.
Please contact our PR office at email@example.com for all PR related matters.
Red Letter Days receives regular requests to support many worthwhile causes. As we cannot support every event, we have focused our activity on a preferred list of charities supported by staff and customers. We may not be able to play a part in your event but would like to take the opportunity to wish you every success in your fund-raising campaign. For further details, email firstname.lastname@example.org
If you think that your payment has not been processed correctly please call us on 0345 640 8000 with your details so that we can check this for you.
Please call our Customer Service Team on 0345 640 8000 Mon-Thurs 9am - 5.30pm, Fri 9am -5pm (excluding Bank Holidays) so we can check this for you. If you were placing an order you should provide us with your full name and email address. If you were booking a date then your voucher reference and security code will be required.
Some experiences cannot be booked online. Please call our Customer Service Team on 0345 640 8000 who will be happy to help you complete your booking.
If your details aren't being recognised please call us on 0345 640 8000 and we can check these for you.
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