At Red Letter Days we are committed to protecting your privacy. We use
the information
we collect about you to process orders and bookings. Please read on
for details
about our privacy policy.
Controllers of personal information
Any personal information provided or to be gathered at redletterdays.co.uk is controlled by Red Letter Days, 77 Muswell Hill, Muswell Hill, London, N10 3PJ.
What information do we collect? How do we use it?
When you order, we need to know your name, address, email address, recipient name and delivery address. This allows us to process and fulfil your order and to notify you of the status of your order.
We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.
To book a date for your experience, we need you know your name, address, email address, answers to any questions required by our experience partners, and a telephone number (preferably mobile) so that we can contact you if there are any last-minute changes to your experience. We will also email you answers to any online booking questions submitted and responses to booking date requests. If you provide us with a mobile phone number, we will send you an SMS reminder the day before you are due to take part in your experience.
If you have a web account, you can also access a copy of the booking confirmation letter to print and bring with you on the day. When you create an account, or login at any time after this, you are able to choose whether you wish to receive occasional emails from us about offers, promotions and our latest gift ideas.
We send out newsletters only to those that have opted in for this service. Customers are able to opt out at any time – details of how to opt out appear on every newsletter and can usually be found at both the top and bottom of the newsletter. Users will be able to able to opt out either through a dedicated unsubscribe link or through the dedicated preferences area.
How does Red Letter Days protect customer information?
When you place orders we use a secure server. The secure
server software (SSL) encrypts all information you input before it
is sent to us.
Furthermore, as required by the UK Data Protection Legislation, we
follow strict
security procedures in the storage and disclosure of information you
have given
us, to prevent unauthorised access. Our security procedures mean
that we may occasionally
request proof of identity before we are able to disclose sensitive
information to
you.
Will Red Letter Days disclose the information it collects to outside parties?
Red Letter Days does not sell, trade or rent your personal information to others unless you choose to receive information from trusted third parties when you create or login to your account, in which case you will receive this information until such time as you choose to opt out of receiving these communications.
When a customer responds to a promotion offered in conjunction with a third party, that third party may, from time to time, collect information about those customers. They will only then be contacted if they have opted-in to receive further information.
Red Letter Days may capture and provide aggregate statistics about our customer behaviour, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.
We employ other companies and individuals to perform functions on our behalf.
Examples include fulfilling orders, delivering packages, sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK's Data Protection legislation.
Red Letter Days Customer Review Policy
Customers who submit reviews to us via our feedback page must
confirm that they
have written their reviews based on their own opinions and
experiences and that
the information contained in their reviews are factual.
Any material considered inappropriate or offensive will not be
published or will
be amended.
By submitting a review, customers grant us permission to publish it
online or via
print media and, if necessary, edit it for clarity and typos.
We never publish a reviewer’s name in full (Christian name and
surname initial only).
In summary
We are committed to protecting your privacy. We use the information we
collect on
the site to make ordering and booking at redletterdays.co.uk
possible.
We do not sell, trade or rent your personal information to others
unless you choose
to receive information from trusted third parties when you login to
or create an
account.
Your consent
By using our website, you consent to the collection and use of this
information
by Red Letter Days. If we decide to change our privacy policy, we
will post those
changes on this page so that you are always aware of what
information we collect,
how we use it and under what circumstances we disclose it.
Tell us what you think
Red Letter Days welcomes your questions and comments about privacy.
Please send
emails to
feedback@redletterdays.co.uk.