Your Privacy

At Red Letter Days we are committed to protecting your privacy. We use the information we collect about you to process orders and bookings. Please read on for details about our privacy policy.

Controllers of personal information

Any personal information provided or to be gathered at redletterdays.co.uk is controlled by Red Letter Days, 77 Muswell Hill, Muswell Hill, London, N10 3PJ.

What information do we collect? How do we use it?

When you order, we need to know your name, address, email address, recipient name and delivery address. This allows us to process and fulfil your order and to notify you of the status of your order.

We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.

To book a date for your experience, we need you know your name, address, email address, answers to any questions required by our experience partners, and a telephone number (preferably mobile) so that we can contact you if there are any last-minute changes to your experience. We will also email you answers to any online booking questions submitted and responses to booking date requests. If you provide us with a mobile phone number, we will send you an SMS reminder the day before you are due to take part in your experience.

If you have a web account, you can also access a copy of the booking confirmation letter to print and bring with you on the day. When you create an account, or login at any time after this, you are able to choose whether you wish to receive occasional emails from us about offers, promotions and our latest gift ideas. 

How does Red Letter Days protect customer information?

When you place orders we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Red Letter Days' use of cookies

We do not use cookies for collecting customers' personal data from the site. Red Letter Days and our online advertising management partners do use cookies to track whether our customers have been referred to us by online advertisements or from elsewhere. This enables us to learn which advertisements or promotions bring users to our website. The information collected is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. 

Will Red Letter Days disclose the information it collects to outside parties?

Red Letter Days does not sell, trade or rent your personal information to others unless you choose to receive information from trusted third parties when you create or login to your account, in which case you will receive this information until such time as you choose to opt out of receiving these communications.

When a customer responds to a promotion offered in conjunction with a third party, that third party may, from time to time, collect information about those customers. They will only then be contacted if they have opted-in to receive further information.

Red Letter Days may capture and provide aggregate statistics about our customer behaviour, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. 

We employ other companies and individuals to perform functions on our behalf.

Examples include fulfilling orders, delivering packages, sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK's Data Protection legislation.

Red Letter Days Customer Review Policy

Customers who submit reviews to us via our feedback page must confirm that they have written their reviews based on their own opinions and experiences and that the information contained in their reviews are factual.

Any material considered inappropriate or offensive will not be published or will be amended.

By submitting a review, customers grant us permission to publish it online or via print media and, if necessary, edit it for clarity and typos.

We never publish a reviewer’s name in full (Christian name and surname initial only).

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make ordering and booking at redletterdays.co.uk possible. We do not sell, trade or rent your personal information to others unless you choose to receive information from trusted third parties when you login to or create an account. By using our website, you consent to the collection and use of this information by Red Letter Days. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Tell us what you think

Red Letter Days welcomes your questions and comments about privacy. Please send emails to feedback@redletterdays.co.uk.