Swap your experience for another, keep the change as credit or (if it's more expensive), top it up.
Weekday orders received by 4pm are dispatched the same day. Choose from Royal Mail 1st Class post, our guaranteed next working day courier service or an instant eVoucher for those last minute gifts.
We were the very first gift experience company, having pioneered the entire concept back in 1989. As you can imagine, having created so many satisfied customers, we know a thing or two about making memories.
All our vouchers are valid for at least 12 months. Additionally we let you book most vouchers for a date beyond the expiry.
Order a Gift Pack and your Red Letter Days experience will arrive in our beautifully presented signature red gift box, personalised with your own message if required. It'll be sent to the address of your choice in plain packaging so as not to ruin any surprise.
We charge £1.99 delivery for up to three packs to the same UK address. Packs ordered before 4pm on weekdays will be sent by Royal Mail First Class post the same day. Royal Mail advises that delivery may take between 1-5 working days. If a pack is required and your order is urgent, you can also request a eVoucher to be emailed free of charge by calling our Customer Service Team on 0345 640 8000. Alternatively, you can choose our courier service or collect from our North London Head Office.
UK mainland delivery of tangible gifts such as chocolates, subscriptions and wines is included in the price. Expected delivery times and restrictions may vary and will be indicated in the specific Gift pages of our website. As these products are delivered direct by our suppliers, collection from our offices and use of our standard courier service is not available.
All experiences and gifts can be sent to you, directly to the recipient, or to another address at your request. If you haven’t received within a reasonable timeframe and you believe your pack has gone astray in the post, contact us and we can provide a duplicate, or eVoucher, free of charge. Whilst we will do our utmost to ensure that your gift is received on time, in circumstances beyond our control such as postal strikes, extreme weather conditions or other force majeure we are unable to be held liable for the delay.
For more urgent deliveries, we recommend our courier service. Orders placed by 4pm on working weekdays will be dispatched the same day. Details of this non-refundable service are as follows:
1 Day Courier - Next working weekday delivery - £5.95
Last order dates, delivery times, opening hours and courier charges may change over the Christmas and New Year period. For seasonal variations see our website homepage or call our Customer Service Team.
Red Letter Days offer two main voucher types, Experience vouchers that can be redeemed against our range of experiences or Lifestyle vouchers that can be redeemed against our broad range of lifestyle and leisure options.
All Red Letter Days experience packs contain either an active voucher or an activation card (which must be combined with retail gift receipt details to allow access to voucher details). Each voucher has a unique reference which must be quoted when dealing with Red Letter Days. Vouchers, activation cards, till receipts and the associated references must be kept safely and securely. Red Letter Days will take no responsibility for any loss you may incur as a result of voucher, receipt or activation card theft and impersonation or identity fraud. We reserve the right to cancel vouchers or credit balances that we deem to have been obtained fraudulently.
All experience prices displayed on our website (against which our gift vouchers can be redeemed) are maintained on a daily basis and are correct to the best of our knowledge when published. In the rare event of an incorrect price, description, charge or discounted experience, we reserve the right not to supply the item/s.
We will correct errors as soon as we are aware of them and contact customers directly to determine their wish to proceed with any affected order at the correct price/description. For customers we cannot contact, or those who do not wish to continue with the order at the correct price or correct description, we will cancel and refund the price paid.
Only one valid Red Letter Days promotional offer or discount code can be applied per customer and can only be used if a discount has not already been applied or if the item/s have not already been discounted. Promotional offers or discount codes must not be used with existing vouchers or credit balances.
They may be subject to specific terms, conditions or validity periods and may be withdrawn without notice at any time. Discount codes cannot be used in conjunction with any ‘Cashback’ websites. We reserve the right to restrict their use in conjunction with vouchers, credit balances, Lifestyle or Points balances, certain charges, order channels or order values.
Certain products are excluded from all promotional offers and won’t work with discounts. They include but are not limited to: Hot Air Ballooning, Belmond British Pullman, Northern Belle & Venice-Simplon-Orient-Express, Spitfire Passenger Flights, MiG flights, Indoor Skydiving, Gordon Ramsay Restaurants, Jamie Oliver Cookery School, Hotel Chocolat, Personal Shopping, Young Driver Experiences and others. Please contact us for details. We reserve the right to void vouchers or credit balances acquired through violation of these conditions.
We promise within 28 days of purchasing direct from Red Letter Days, if you see exactly the same gift experience (run by the same supplier) cheaper with another online gift experience retailer, we will match the price and refund the difference. We will also include a *15% discount code to use on a future redletterdays.co.uk purchase.
Our Price Match Promise applies to online gift experience retailers who, at the time of the Red Letter Days purchase, hold the same stock with correct pricing and immediate availability. We do not price match directly with the experience provider.
Our Price Match Promise covers full price experiences up to a maximum of £350 RRP (recommended retail price). Tangible goods, exchanged vouchers, account credit or experiences including promotional offers, coupons or discount codes are excluded. All claims must be submitted within 28 days of the original Red Letter Days purchase.
Our Price Match Promise is subject to change or can be removed at any time and available exclusively for purchases made in the UK. All submitted claims are checked and verified within two working days, subject to full inclusion of the necessary details listed above. Any refund is extended to the original purchaser via their initial payment method or via cheque. The 15% discount code is valid for 12 months with some restrictions. Please see paragraph ‘Promotional Codes and Discounts.’
Experience vouchers are totally flexible and can be used to book any other experience available. There will be no charge for exchanging, however if your chosen experience is higher in price than the value of your original voucher, you will need to pay the price difference. When redeeming, if your chosen experience is lower in price, the difference will be held as credit to use against any future purchase. Credit can be used until the original expiry date of the voucher and is non-refundable. Experience vouchers and Experience Credit cannot be used on lifestyle options.
Flexible gifting options such as Gift Cards, colour coded Flexible Experience Packs and ‘Perfect for...’ Gift Vouchers are designed to allow the recipient to choose from a selection of Red Letter Days experiences or gifts. Although the selection detailed in the pack is correct at the time of printing, it may change from time to time.
Lifestyle vouchers allow a range of redemption options from a variety of third party retailers and these are also subject to change. While we take great pride in offering flexibility in all of our vouchers, we do restrict the choice to the products shown during the lifestyle booking or redemption process.
The images used to illustrate tangible gifts, lifestyle options and experiences, particularly those that take place at more than one location, are used as an indication only. The vehicles, craft, machines, animals and settings at each venue do vary.
The Red Letter Days network of suppliers includes many of the UK’s best experience venues. We are always adding to the locations we offer, but occasionally we may need to withdraw venues featured here for reasons beyond our control. If your preferred location is withdrawn, you will be offered alternative venues wherever possible, but please note this is likely to be at a different location or with a different supplier. Where locations are stated as ‘UK wide’, locations may be limited in some areas. Each venue has its own terms and conditions (available upon request) and your participation is conditional on your acceptance of these.
For your peace of mind, we provide free personal accident insurance for all of our UK-based experiences, applicable to all participants aged up to 79 years.
Personal injury is covered for £50,000 following death or permanent total disablement. For those under 16, death benefit is restricted to £10,000. Temporary total disablement, which entirely prevents the insured person from engaging in their usual business or occupation, is covered for up to two years at the rate of £150 per week after the first 14 days. Medical expenses are also covered to a maximum of £5,000.
Click here for full details of insurance cover, including claim procedure.
We welcome the participation of disabled people in our experiences and lifestyle options though we recognise that certain experiences may present difficulties for those with disabilities. We are committed to ensuring that disabled customers are given every opportunity to participate, so we ask that you tell us about any relevant disability at the time of ordering. This enables us to do our best to meet the participant’s particular needs. We will be happy to provide information about the disabled facilities available at specific venues on request.
We welcome your feedback on all of our products. If you have a problem or complaint on the day, please bring it to the attention of the host or experience manager at the venue as soon as possible, so that they have a chance to put matters right. If your problem is not resolved on the day, please contact us, including your voucher reference, participant and venue details, and we will be happy to take the matter up with the supplier. In general, we consider it unreasonable if you take no action during an event, but then make a complaint at a later date.
Where Lifestyle vouchers have been redeemed against third party vouchers, complaint procedures are as detailed on the third party website.
All prices quoted in our promotional literature and on our website include VAT where applicable and are correct at the time of publication. We reserve the right to increase the price of any product without notice.
In order to maintain the highest standard of customer service and to help with the ongoing training of staff we listen to and occasionally record telephone calls.
Whilst we take every care in choosing our suppliers, inclusion in our range does not mean that we guarantee their safety standards or satisfactory performance of any of the experience suppliers. Red Letter Days’ liability for any claim of breach of obligation regarding any single voucher or gift shall not exceed the price of that voucher or gift. This excludes claims arising from personal injury or death due to the negligence of Red Letter Days or anyone for whom Red Letter Days is responsible. Funds on our vouchers are not covered by the Financial Services Compensation Scheme. In the unlikely event of the issuer becoming insolvent, some funds on our vouchers may not be available to spend.
The text, illustrations and images used in all Red Letter Days promotional literature are protected by copyright and must not be copied in whole or in part without the express permission of Red Letter Days Ltd.
All the above terms and conditions apply as a condition of using any voucher, whether or not the voucher holder is the original purchaser. Red Letter Days reserves the right to change these terms from time to time without reference to customers. These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Red Letter Days agree that any problems fall under the jurisdiction of the English courts.
Red Letter Days, Red Letter Day, Red Letter and Red Letters are all trade marks of Red Letter Days Ltd; Red Letter and Red Letter Days being registered trade marks. We are a well-known brand within the UK and Europe and have acquired both registered and unregistered rights in our trade marks (listed above) and our logos. No-one may use our trade marks without our express written permission. Neither the purchaser nor the recipient is entitled to use any Red Letter Days trade marks or logos. Affiliates who have been accepted by Red Letter Days onto our Affiliates’ Scheme will be provided with strict guidelines regarding the use by authorised affiliates of the Red Letter Days trade marks and logos.
Red Letter Days complies with each of the eight principles of the Data Protection Act 1998. Those principles require that data is:
Red Letter Days Ltd is registered in England and Wales under Registration No 5473745.
Head Office: The Grange, 100 High Street, Southgate N14 6BN
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