We now offer a choice of packaging and delivery methods.
We charge £1.99 delivery for up to three packs to the same UK address. Packs ordered before 4pm on weekdays will be sent by Royal Mail First Class post the same day. Royal Mail advises that delivery may take between 1-5 working days. If a pack is required and your order is urgent, you can also request a temporary eVoucher to be emailed free of charge. Alternatively, you can choose our courier service or collect from our North London Head Office.
UK mainland delivery of tangible gifts such as wines, hampers, chocolates and electronics is included in the price. Expected delivery times and restrictions may vary and will be indicated in the specific Gift pages of our website. As these products are delivered direct by our suppliers, collection from our offices and use of our standard courier service is not available.
All experiences and gifts can be sent to you, directly to the recipient, or to another address at your request. If you haven’t received within a reasonable timeframe and you believe your pack has gone astray in the post, contact us and we can provide a duplicate, or eVoucher, free of charge. Whilst we will do our utmost to ensure that your gift is received on time, in circumstances beyond our control such as postal strikes, extreme weather conditions or other force majeure we are unable to be held liable for the delay.
For more urgent deliveries, we recommend our courier service. Orders placed by 4pm on working weekdays will be dispatched the same day. Details of this non-refundable service are as follows:
1 Day Courier - Next working weekday delivery - £5.95
Courier Delivery on a Saturday - £24.95
We can send up to three Red Letter Days packs by standard post to an address outside of the UK and Channel Islands for £4.45. Please allow extra time for delivery.
If courier delivery is required for Northern Ireland, Isle of Man or anywhere else outside UK mainland, please contact our Customer Service Team on 0345 640 8000 as delivery times and charges will vary.
Last order dates, delivery times, opening hours and courier charges may change over the Christmas and New Year period. For seasonal variations see our website homepage or call our Customer Service Team.
Red Letter Days offer two main voucher types, Experience vouchers that can be redeemed against our range of experiences or Lifestyle vouchers that can be redeemed against our broad range of lifestyle and leisure options.
All Red Letter Days experience packs contain either an active voucher or an activation card (which must be combined with retail gift receipt details to allow access to voucher details). Each voucher has a unique reference which must be quoted when dealing with Red Letter Days. Vouchers, activation cards, till receipts and the associated references must be kept safely and securely. Red Letter Days will take no responsibility for any loss you may incur as a result of voucher, receipt or activation card theft and impersonation or identity fraud. We reserve the right to cancel vouchers or credit balances that we deem to have been obtained fraudulently.
Experience vouchers are totally flexible and can be used to book any other experience available. There will be no charge for exchanging, however if your chosen experience is higher in price than the value of your original voucher, you will need to pay the price difference. When redeeming, if your chosen experience is lower in price, the difference will be held as credit to use against any future purchase. Credit can be used until the original expiry date of the voucher and is non-refundable. Experience vouchers and Experience Credit cannot be used on lifestyle options.
Flexible gifting options such as Gift Cards, colour coded Flexible Experience Packs and ‘Perfect for...’ Gift Vouchers are designed to allow the recipient to choose from a selection of Red Letter Days experiences or gifts. Although the selection detailed in the pack is correct at the time of printing, it may change from time to time.
Lifestyle vouchers allow a range of redemption options from a variety of third party retailers and these are also subject to change. While we take great pride in offering flexibility in all of our vouchers, we do restrict the choice to the products shown during the lifestyle booking or redemption process.
The images used to illustrate tangible gifts, lifestyle options and experiences, particularly those that take place at more than one location, are used as an indication only. The vehicles, craft, machines, animals and settings at each venue do vary.
The Red Letter Days network of suppliers includes many of the UK’s best experience venues. We are always adding to the locations we offer, but occasionally we may need to withdraw venues featured here for reasons beyond our control. If your preferred location is withdrawn, you will be offered alternative venues wherever possible, but please note this is likely to be at a different location or with a different supplier. Where locations are stated as ‘UK wide’, locations may be limited in some areas. Each venue has its own terms and conditions (available upon request) and your participation is conditional on your acceptance of these.
We often have late availability for experiences at special prices, and bookings for these can generally be made right up until the day before the experience date. For these bookings, we will provide essential details over the phone, as we cannot guarantee that these details will arrive by post in time for your experience. Experiences bought under these conditions cannot be refunded or exchanged. Dates for an experience bought under these conditions, once booked, cannot be changed.
Only one valid Red Letter Days promotional offer or discount code can be applied per order and can only be used if a discount has not already been applied. Promotional offers or discount codes must not be used with existing vouchers or credit balances. They may be subject to specific terms, conditions or validity periods and may be withdrawn without notice at any time. We reserve the right to restrict their use in conjunction with vouchers, credit balances, Lifestyle or Points balances, or against certain product categories or products (e.g. Hot Air Ballooning, Spitfire Passenger Flights, Zero Gravity / MiG flights, Indoor Skydiving, Belmond British Pullman / Northern Belle, Personal Shopping, Top Gear Track Experiences and others) or certain charges, order channels or order values. We reserve the right to void vouchers or credit balances acquired through violation of this condition.
For your peace of mind, we provide free personal accident insurance for all of our UK-based experiences, applicable to all participants aged up to 79 years.
Personal injury is covered for £50,000 following death or permanent total disablement. For those under 16, death benefit is restricted to £10,000. Temporary total disablement, which entirely prevents the insured person from engaging in their usual business or occupation, is covered for up to two years at the rate of £150 per week after the first 14 days. Medical expenses are also covered to a maximum of £5,000.
Click here for full details of insurance cover, including claim procedure.
We welcome the participation of disabled people in our experiences and lifestyle options though we recognise that certain experiences may present difficulties for those with disabilities. We are committed to ensuring that disabled customers are given every opportunity to participate, so we ask that you tell us about any relevant disability at the time of ordering. This enables us to do our best to meet the participant’s particular needs. We will be happy to provide information about the disabled facilities available at specific venues on request.
We welcome your feedback on all of our products. If you have a problem or complaint on the day, please bring it to the attention of the host or experience manager at the venue as soon as possible, so that they have a chance to put matters right. If your problem is not resolved on the day, please contact us, including your voucher reference, participant and venue details, and we will be happy to take the matter up with the supplier. In general, we consider it unreasonable if you take no action during an event, but then make a complaint at a later date.
Where Lifestyle vouchers have been redeemed against third party vouchers, complaint procedures are as detailed on the third party website.
Red Letter Days Experience Cheques are sold in denominations of up to £35 and can be used by the holder as part payment towards the purchase of Red Letter Days experiences. Experience Cheques are valid until 31 December of the year following the year of purchase. They can only be redeemed with Red Letter Days prior to the expiry date printed on the cheque and cease to be valid for any purpose beyond this date.
Up to 25 Experience Cheques can be delivered in a special wallet for a charge of £1.99 p+p by First Class post to the same UK address, or via our 1 Day Courier service. Refunds can only be accepted on valid Experience Cheques where the minimum original order value is £50, and are always made to the original purchaser. Defaced or damaged Experience Cheques are invalid. The risk of theft or other loss of an Experience Cheque for any reason is borne by the cheque holder. Red Letter Days experiences purchased with Experience Cheques are subject to our standard terms and conditions.
All prices quoted in our promotional literature and on our website include VAT where applicable and are correct at the time of publication. We reserve the right to increase the price of any product without notice.
In order to maintain the highest standard of customer service and to help with the ongoing training of staff we listen to and occasionally record telephone calls.
Whilst we take every care in choosing our suppliers, inclusion in our range does not mean that we guarantee their safety standards or satisfactory performance of any of the experience suppliers. Red Letter Days’ liability for any claim of breach of obligation regarding any single voucher or gift shall not exceed the price of that voucher or gift. This excludes claims arising from personal injury or death due to the negligence of Red Letter Days or anyone for whom Red Letter Days is responsible. Funds on our vouchers are not covered by the Financial Services Compensation Scheme. In the unlikely event of the issuer becoming insolvent, some funds on our vouchers may not be available to spend.
The text, illustrations and images used in all Red Letter Days promotional literature are protected by copyright and must not be copied in whole or in part without the express permission of Red Letter Days Ltd.
All the above terms and conditions apply as a condition of using any voucher, whether or not the voucher holder is the original purchaser. Red Letter Days reserves the right to change these terms from time to time without reference to customers. These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Red Letter Days agree that any problems fall under the jurisdiction of the English courts.
Red Letter Days, Red Letter Day, Red Letter and Red Letters are all trade marks of Red Letter Days Ltd; Red Letter and Red Letter Days being registered trade marks. We are a well-known brand within the UK and Europe and have acquired both registered and unregistered rights in our trade marks (listed above) and our logos. No-one may use our trade marks without our express written permission. Neither the purchaser nor the recipient is entitled to use any Red Letter Days trade marks or logos. Affiliates who have been accepted by Red Letter Days onto our Affiliates’ Scheme will be provided with strict guidelines regarding the use by authorised affiliates of the Red Letter Days trade marks and logos.
Red Letter Days complies with each of the eight principles of the Data Protection Act 1998. Those principles require that data is:
Red Letter Days Ltd is registered in England and Wales under Registration No 5473745.
Head Office: The Grange, 100 High Street, Southgate N14 6BN