Swap your experience for another, keep the change as credit or (if it's more expensive), top it up.
Weekday orders received by 4pm are dispatched the same day. Choose from Royal Mail 1st Class post, our guaranteed next working day courier service or an instant eVoucher for those last minute gifts.
We were the very first gift experience company, having pioneered the entire concept back in 1989. As you can imagine, having created so many satisfied customers, we know a thing or two about making memories.
You have 10 months from purchase to use your voucher.
Order a Gift Pack and your Red Letter Days experience will arrive in our beautifully presented signature red Gift Pack, personalised with your own message if required. It'll be sent to the address of your choice in plain packaging so as not to ruin any surprise.
Welcome to the Red Letter Days privacy notice.
Red Letter Days respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
Use the "Hot Links" below to go straight to your area of interest:
Purpose of this privacy notice
This privacy notice aims to give you information on how Red Letter Days collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or take part in a competition.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Red Letter Days is the controller and responsible for your personal data (collectively referred to as "Red Letter Days", "we", "us" or "our" in this privacy notice).
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues www.ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 18th April 2018.
The data protection law in the UK will change on 25 May 2018. Although this privacy notice sets out most of your rights under the new laws, we may not yet be able to respond to some of your requests (for example, a request for the transfer of your personal data) until May 2018 as we are still working towards getting our systems ready for some of these changes.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To register you as a new customer||Performance of a contract with you|
| To process and deliver your order including: |
| To manage our relationship with you which will include: |
|To enable you to partake in a prize draw, competition or complete a survey|
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)|
|To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you||Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)|
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|To make suggestions and recommendations to you about goods or services that may be of interest to you||Necessary for our legitimate interests (to develop our products/services and grow our business)|
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside the Red Letter Days group of companies for marketing purposes.
You can ask us to stop sending you marketing messages at any time by following the unsubscribe links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
We share your personal data within the Red Letter Days Group. This will involve transferring your data outside the European Economic Area (EEA).
We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. These rules are called "binding corporate rules". For further details, see European Commission: Binding corporate rules.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of
your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data can be requested from us by contacting us
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
What are cookies?
A cookie is a tiny text file that is stored on your computer when you visit a website. Red Letter Days use these cookies to keep track of what you have in your basket when making a purchase and to help improve your visit to our site. For example, we may use this information to help us choose relevant products to show you or to identify errors and help us resolve them, making your shopping experience with us as enjoyable as possible.
It is important to remember that these cookies cannot harm your computer and do not store any personal data, such as credit card details.
We do have relationships with carefully selected third parties, who may set a cookie during your visit to our site for remarketing purposes; meaning that they may show you some of our products that you have shown an interest in at a later date.
It is important for us to provide you with this information to comply with recent legislation and to ensure we are completely open and honest with you about your privacy when using our site.
To enable us to provide the optimum shopping experience on our site, your computer, tablet or mobile phone will need to accept cookies; helping us to provide you with certain personalised features of our site.
The cookies on our site do not store any sensitive information such as your name, address or payment details; they simply hold the 'key' that, once you are signed in, is associated with this information. However, if you would prefer to restrict, block or delete cookies from our site, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
Here is a list of the main cookies we use and what we use them for:
|Utma, utmb, utmc, utuz|
|ASP.NET_SessionId, NSC_xxxxxx-TTM, NSC_xxxxxx-iuuq, rld_user|
Whilst browsing our site you will notice that some of the cookies are not related to Red Letter Days. If you view a page that contains embedded content, cookies may be written to your computer from these sites. Red Letter Days does not have control over the cookie settings on these sites and we recommend that you check such sites for more information on how to manage their settings.
Partners that may drop a cookie on redletterdays.co.uk include:
|Partner Name||Cookie Use|
|Affiliate Window; Google Analytics; Google Adwords; Double Click; Bing; SessionCam; Optimisely||Sometimes we advertise on third party websites. Each advertiser uses its own tracking cookies; information gathered is not confidential or interchangeable.|
You may have cookies stored on your computer from social networking sites such as Facebook and Twitter when you "share" redletterdays.co.uk content with friends. We do not control the settings of these sites, so you will have to check the specific site for more information about their cookies.Return to top of page
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Internal Third Parties
Other companies in the Red Letter Days Group (acting as joint controllers or processors) and provide IT and system administration services and undertake leadership reporting.
External Third Parties
Red Letter Days is a part of the Smartbox Group
Registered office: 4 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, WD6 1JN
Registered number: 3883868
We look forward to emailing you our latest Special Offers, promotions, exclusive discounts, amazing gift ideas and fantastic ways to spoil yourself!
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We will occasionally send you exclusive offers, updates and news by email. You can unsubscribe at any time and we will not pass on your data to any third party. You can see how we will use your data here