Data Access
The data we hold
We generally hold the below information about our customers:
Identity Data
Includes first name, last name, username or similar identifier, title, date of birth and gender.
Contact Data
Includes billing address, delivery address, email address and telephone numbers.
Financial Data
Includes bank account and payment card details if you are a supplier. We do not hold this information for our customers.
Transaction Data
Includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data
Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data
Includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data
Includes first name, last name, username or similar identifier, title, date of birth and gender.
Marketing and Communications Data
Includes your preferences in receiving marketing from us and your communication preferences.
Accessing your data
If you would like to access your personal Red Letter Days data, we first need to verify your identity.
What to do:
Leave your contact details using the form below*, and someone from our Customer Services team will get back to you within 2 working days
You will be asked to provide ID and proof of address from the list below**
Once your identity has been verified, we will delete all of your personal data that we hold, and confirm via secure email
*Any email address you enter on this form will be used for these purposes only, and will not be used for marketing purposes.
| Proof of ID documents | Proof of Address documents |
| Full and valid UK or foreign passport, that has the Machine Readable Zone* | Full UK paper or photocard driving licence |
| Centrally issued EU and EEA national identity card with a Machine Readable Zone* (European Union/European Economic Area - we can't accept ID cards from Romania or Greece) | EU/EEA driving licence (European Union/European Economic Area) |
| UK paper driving licence (where address is current) | UK provisional driving license (photocard) |
| Full UK or EU/EEA photocard driving licence (European Union/European Economic Area) | Other bank statement from last 3 months (including foreign as long as it shows a UK address) |
| UK provisional driving licence (photocard) | UK credit card statement (dated within 3 months) |
| Benefit entitlement letter (less than 12 months old, confirming benefit payable at time of issue) | UK, EU, EEA mortgage statement (European Union/European Economic Area, as long as it shows UK address) |
| UK Blue disabled driver's pass (with photo) | Council tax bill/demand letter/exemption certificate issued within 12 months |
| UK Armed Forces ID card | Tenancy agreement (dated within 12 months) from local council or housing association |
| Biometric residence permit | UK utility bill (dated within 3 months) - gas, electricity, water, landline |
| EU/EEA driving licence (European Union/European Economic Area) | Benefit entitlement letter (less than 12 months old, confirming benefit payable at time of issue) |
| HMRC tax notification dated within 12 months | HMRC tax notification dated within 12 months |
| Home Office immigration status document/application registration card | UK credit union statement (dated within 3 months) |
| Northern Ireland voter's card (valid) | Student/Graduates only - your UCAS log-in details, an enrolment confirmation letter from your university or a letter from the Student Loan Company (on Student Loan Company letter-headed paper) |
| Young Scot National Entitlement Card (NEC) - applicants under 18 |