Luxury Spa Days Voucher for Two

Fantastic day spent relaxing and enjoying a delicious afternoon tea, waitress Thao was charming and helpful and made the day.

I was gifted a two day stay for two but when it came time to book it what was available at the price of the voucher was extremely limited and univiting. As a result we choose a spa day that sounded lovely. The treatments and service in the spa were very good. The leisure centre arrival was disappointing. Everyone we met was polite but having issued health forms, we were left waiting for some time without welcome drink. It wasn't until we asked about a drink we were offered one. The introduction to the facilities and explanation of the agenda was very limited and vague. This meant that with the rabbit warren layout of the leisure centre we were wandering around trying to find our way. The changing facilities looked tired and worn. The jacuzzi compared to other venues felt cold as it was part of the pool with set timings for it being on. The afternoon tea looked lovely but sadly the scones were rock hard while mouse like dessert slid off its base when you tried to lift it on to your plate. Communication prior to the day was impersonal and sparse. Although we had replied to emails only one treatment was recorded and for the wrong person.There was no instruction about the parking situation which would have been helpful too. I would recommend the spa treatments again but I wouldnt pay for a spa day or the afternoon tea again. Very disappointing especially as it was a gift from friends and I will be uncomfortable answering when they ask how it was. Sorry.

A wonderful gift of relaxation and restoration. Excellent customer care ??

Gym and spa facilities were lovely. Really friendly staff. Only negative was that was quite a lot of mould in the ladies shower but that’s something the venue need to sort. Red letter day was really easy to buy and book and would definitely recommend