Indulgent Overnight Stay and Dinner for Two at Crowne Plaza Reading East

Birthday gift for my Mrs which she enjoyed. Nice facilities and clean environment. We stayed one night and had the 3 course meal which had quite a bit of variety. Only down side was how long the meal took to come. Barring that it was pretty good. We used the spa facilities which included a pool, sauna and steam room which were nice. Breakfast again provided a lot of variety and staff were friendly.

Gifted a overnight stay for one night as a birthday present and had a lovely stay. Staff were friendly and helpful, room was a good size and very stylish. Whole hotel was spotless, facilities were very good. We had 3 course dinner and breakfast in the morning, all were very tasty, especially dessert was delicious! Would recommend, only downside was that there was nothing around that hotel to do but does not affect how nice the hotel is it’s self

Hotel was clean, room was comfortable but unfortunately the dining experience was poor. Had the three course meal but it would appear the waiter forgot we were there, waited an hour for dinner. We were only offered drinks at the start when seated which took 30 minutes to get and was so watery where the cocktails were left on ths side, was actually the worse cocktails we have ever had at £14 a drink. Midway through this experience we went to the hotel bar and got our own drinks because nobody was coming to our table. When the waiter finally come over he asked if we was all finished, we advised we were still waiting for dinner, he then went on to blame other people for the poor service and left. Once we finally got our dinner after chasing it up, we then sat with our dirty plates for 40 minutes waiting for desert which again we had to ask for. We mentioned this to a different waiter who responded the service is so bad he was embarrassed. Out actual server even said the service was bad and he was the one that was supposed to be looking after us. The night ended with them giving us a bill that included a service charge for the whole dining experience. It was so terrible that it become laughable. Mentioned it when checking out and the receptionist advised they had several complaints about the dining experience. Such a Shame because I purchased this package for my partner as a birthday treat.