Sunderland Experience Days

Wonderful setting, lovely staff and gorgeous afternoon tea.

Simple and easy to purchase and then book

I received vouchers from work as a gift. I used them for theatre tickets to see the musical Back to the Future. It was wonderful and the children were delighted, but when ordering the tickets, I entered the wrong email address, and Red Letter Days sent them to the wrong address. I tried to explain this numerous times and spent hours talking to customer service, but unfortunately, no one could help me. A terribly unpleasant experience. I had to explain everything only at the theatre under stress.Terrible customer service!!!

My daughter had a lesson today with Matt. He really put her at ease and helped her feel comfortable in the car

Staff were brilliant. The tea was lovely and we enjoyed it

We had lunch there on a Saturday in November, were delighted to see what a stunning restaurant it is - pure elegance and beauty - the service was phenomenal, discrete but so friendly and attentive, and the food lived up to what you'd expect from a Michelin * place. Also, quantity was perfect across the three courses. Do bear in mind that, other than the welcome drink and the three courses, everything else is extra. We spend close to £150 over and above our voucher, but you'd expect that in any restaurant nowadays, and the voucher made the overall lunch very affordable.

Great place. People really care about the animals. Such a great feel good experience and you get to look around all the other animals

My son throughly enjoyed his driving experience, the staff were very nice and helpful